Posted: 20th April 2018 | Back to news feed
The Team at Manchetts Rescue & Recovery offer a 24hr breakdown service. Operating 24 hours a day, 7 days a week, providing a comprehensive range of driver support from roadside repairs to full accident management.
This thank you letter from Tom Lynch MBE & Ambulance Service 26yrs, sums up how professional our team really are at resolving situations at the roadside. Whatever your breakdown problem, you can be assured of a reliable service.
Tom Lynch says
"Dear sir/ madam, I write to you after just being rescued by the amazing Stacy (night of 22nd Feb 2018 to midnight/ 1am).
Unfortunately I broke down on the M11 North before the A11 exit (the super-fast big lorry scary dark bit). I know this stretch and probably as the M11 goes is not the greatest stretch so I coasted/ limped to the safest part available to me with protection for me to stand away from the vehicle.
I have to admit it, it was a bit scary. Never broke down on the motorway before, those big frikin lorries are very fast up close and don't always stay in lane.
There was no power to illuminate any lights for most of my duration (under 1hr). Pitch black, although I had a torch, high viz and my car well maintained, had a portable emergency warning light on.
When Stacy arrived I felt so relieved as trying to maintain warmth was proving difficult and was now minus 3 or thereabouts. Stacy was polite and courteous at all times. The lights illuminated the area and I am not joking when I say that at this point I know that I am not going to die or at least my life chances are now being raised (ambulance service 25yrs).
Of course I did not know the 'rescue operative' at this point. When Stacy introduced herself and assured me that the cab was warm and that she would sort it all out, well I just so thankful and was in awe as she just cracked on with the job and got stuck in. To add my safety to her was paramount of which I never really had to think about before as I normally do that bit.
On this occasion and on further reflection the conditions probably had an impact on me (tired, disorientated & shivering, 14 hr shift), Stacy may have picked this up and I am glad I listened to her, I don't think there was an option anyway! So I did what I was told. I went on to tell her I could not wait to chat to my daughter about her. My daughter is learning about 'extraordinary women'. I am going to tell her that daddy was rescued by 'supercool' Stacy in the morning.
So a very big thank you to Stacy. What an asset to your company and role model for girls and woman alike. Breaking stereotypes is awesome and my little boy will also learn about Stacy. Despite having a rough day and ending this way I am delighted that I met Stacy and we were able just to chat about stuff, this lifted the spirits.
Stacy could be a Paramedic no problem but for now I think she loves her job and is very good at it. Please also thank the lady that inspired her to join your team.
Thank you Stacy!"
We are also delighted to announce we have reached the finals of the SME Business Awards for Cambridgeshire for Customer Service!
If you would like to find out more about us, and how we might support you and your horsebox on your travels please visit our website: www.manchetts.co.uk
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