Posted: 21st February 2014 | Back to news feed
THE team at online retailer EquestrianClearance.com are celebrating after winning a major industry award.
Announced at the prestigious 2014 BETA Business Awards where the trade gathered to celebrate and reward those who had made outstanding contributions to the equestrian industry, EquestrianClearance.com won the SEIB Internet Retailer of the Year award.
The accolade is presented to a retailer that offers outstanding customer service and the awards were presented to winning individuals and companies during the annual BETA Gala Dinner, at the National Motorcycle Museum, near Birmingham.
Said Lorraine Meadowcroft, CEO of EquestrianClearance.com: “To win the Internet Retailer of the Year Award is a fantastic achievement. When the winner was announced it was a very proud moment and I am delighted that the judges recognised how important customer service is to everyone involved with the business and how much we want to make sure our customers feel valued and looked after.
“To hear that one nominator said - we offer unrivalled customer service and are always ready to help, with 365-day returns - while a judge commented that - this is specialist retailing at its best. Staff showed a thorough knowledge of the products, enthusiasm for their subject and a light touch when it came to closing the sale – was one of the best moments in the history of the business.”
Added BETA executive director Claire Williams: “The BETA Business Awards are always eagerly anticipated and the atmosphere as we wait for the winners to be announced is phenomenal. Our congratulations go to everyone who was nominated – they should feel justifiably proud of their tremendous achievement, as the standard, as usual, has been incredibly high.”
EquestrianClearance.com is one of the most influential online equestrian retailers in the world having grown from small beginnings to become a thriving global success story.
Whether looking for the latest riding hat, saddle or leisure jacket EquestrianClrearance.com is the only place to shop online for thousands of products from leading brands.
Their wealth of knowledge and expertise has led them to provide customers with a comprehensive range of products to meet the needs of everyone in the equestrian community.
At EquestrianClearance.com the team’s aim is to offer the very best advice available and with this in mind the customer service team are horse people with the same interests, outlook and lifestyle.
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